UNIT 6 PAGE 27 EX 5-8

 UNIT 6 PAGE 27 EX 5-8 - KAITO BONET

5.

1. She's out of town in an IT conference.

2. She's in a meeting with the software developers.

3. He's on holiday in the Alps for two weeks.

4. I'll get a pen and take down your full name.

5. I'm sorry we got cut off earlier.

6. please don't hang up.

7. Can you please wait a moment while I put you on hold?

8. can I leave a message?

9. Could I take a message for Tony.

6.

1. It means their line is busy

2. How do you spell that.

3. I'm sorry to interrupt your meeting.

4. she's out of the office

5. Shall I ask him to return your call later.

7.

1. unavailable  - e. can't be connected.

2. transfer - c. pass a call on to someone else.

3. deal with - d. take action to do something

4. urgent - a. need immediate atention.

5. expect - b. believe someone or something will arrive soon.

8.

1. Will Samuels called this morning while you were in a meeting.

2. He left a message.

3. he needs an urgent solution.

4. I told him you would deal with his problem.

5. you would return his call after your meeting.

6. I took down his mobile number.

UNIT 6 - PAGE 25 EX. 5-8

 

 UNIT 6 - PAGE 25 EX. 5-8 - KAITO BONET

5.

1. She did a good job

2. The shop must be closed

3. I will be careful

4.  She must be busy

5. There's a caller on the phone

6. I can't hear you very well

6.

1. Can you repeat that please?

2. You need to contact her immediately

3. I'll put you thorugh Mr. Wright now

4. You've got the wrong number

5. To dial a number abroad, put an 01 before the number

6. My new extension number will be 8015

7. State the name of the company

7.

1. I need to s'eak to Betty as soon as possible.

2. Can you ask Mrs Ford to ring back tomorrow?

3. I've got a client on the line

4. Try to avoid speaking too loudly on the phone.

5. Can you remind Ms Burns...

8.

1. If there's no reply from his office phone, he's problably working off-site. a.

2. Miss Scott is on the line for you. She needs to place an order. e.

3. Avoid letting the phone ring a lot. Answer it quickly. f.

4. They've tried to contact you several times, so call them as soon as possible. c.

5. Before you dial the number, press for an outside line. d.

6. His line is engaged, so I'll phone him later. b.

UNIT 6 - VOCABULARY

 VOCABULARY UNIT 6 - KAITO BONET

PHONE CALLS - TRUCADES

as soon as possible - el més abans possible                on the line - en la línia

avoid - evitar                                                              professional - professional

be careful - ves en compte                                         put you through - passar-te a

caller - remitent                                                         remind - recorda

contact - contacte                                                       repeat - repeteix

dial a number - marcar un número                           ring back - trucar de tornada

engaged - linia ocupada                                             speak up - alçar la veu

extension number - número d'extensió                      state - indicar

no reply - sense resposta                                            wrong number - número equivocat

ANSWERING CALLS AND TAKING MESSAGES - AGAFAR TRUCADES I MISSATGES

cut off - s'ha tallat                                            out of town - fora de la ciutat

deal with - tractar amb                                     put you on hold - posar-te en espera

expect - esperar                                                return your call - tornar la trucada

hang up - penjar                                               spell that - lletreja-m'ho

in a meeting - en una reunió                            take a message - respondre un missatge

interrupt - interrompre                                     take down - anotar un missatge

leave a message - deixar un  missatge             transfer - transferir

line is busy - la línia està ocupada                   unavailable - no disponible

on holiday - de vacances                                  urgent - urgent

out of the office - fora de l'oficina

EXTRA!

bad connection - mala connexió                                line is free - línia llire

call back - trucar de tornada                                      offer assistance - oferir assistència

calling on behalf of - trucar de part de                      speak a little more slowly - parlar una mica més lent

clearly - clarament                                                     take a call - agafar una trucada

end a conversation - posar fi a una conversa             voicemail - missatge de veu

get through - comunicar-se amb algú                        Would you mind ... ? - t'importaria si... ?

interference - interferències

UNIT 5 PAGE 23 EX 5-9

 

 UNIT 5 - PAGE 23 EX. 5-9

5.

1. follow instructions.

2. back up.

3. anti-virus software.

4. password.

5. lose.

6. recover.

6.

1. off-site

2. lift

3. reception

4. exit

7.

1. post office

2. train station

3. library

4. sports centre

5. factory

6. airport

7. department store

8. shopping centre

8.

1. Room 333 is opposite the tolilet - g)

2. Go straight - a)

3. Turn left - d)

4. Turn right - b)

5. Room 333 is on your left - e)

6. Room 333 is on your right - f)

7. Room 333 is at the end of the corridor - c)

9.

1. You need to run a virus scan - h)

2. My office is at the end of the corridor - d)

3. The office building is on your left - a)

4. I'll meet you outside the sports centre - g)

5. My sister works at the post office - b)

6. The library is next to the train station - f)

7. Just insert the disc and follow the instructions - c)

8. At the end of the day, make sure you do a backup - e)

UNIT 5 - PAGE 21 EX. 5-8

 UNIT 5 - PAGE 21 EX. 5-8

5.

1. You use the power button to switch the computer on.

2. You use the volume control to turn the sound up or down.

3. I think there's a loose connection in the switch. Sometimes it works and sometimes it doesn't

4. Go to the control panel and click on the sound icon, then click on internal speaker.

5. If you select the mute box, you won't be able to hear anything.

6. A no signal message means the computer is not connected to the monitor.

6.

1. press and hold

2. restart

3. make sure

4. freezes

5. replace

7.

1. log off

2. reinstall

3. reopen

4. reconnect

5. shut down 

8.

1. c. mute box

2. b. volume control

3. a. make sure

4. b. replaced

5. a. press and hold

VOCABULARY UNIT 5

VOCABULARY UNIT 5 - KAITO BONET

TROUBLESHOOTNIG - SOLUCIÓ DE PROBLEMES

control panel - panell de control                    no signal message - missatge sense senyal

loose connection - connexió dèbil                power button - botó d'encès

mute box - caija silenciosa                             volume control - control de volum

VERBS

freeze - congelat                                    reinstall - reinstal·lar

log off - tancar la sessió                        reopen - reobrir

make sure - assegurar-se de                  replace - reemplaçar

press and hold - mantenir premut         restart - reiniciar

reconnect - reconnectar                        shut down - apagar

TROUBLESHOOTING

anti-virus software - Programari antivirus                lose - perdre

back up - còpia de seguretat                                      password - contrasenya

follow instructions - segueix les instruccions           recover - recuperar

PLACES AROUND TOWN

airport - aeroport                               off-site - fora de lloc

department store - magatzem            on-site - dins de lloc

entrance - entrada                              post office - oficina de correus

exit - sortida                                      reception - recepció

factory - fàbrica                                shopping centre - centre comercial

ground floor - planta baixa               sports centre - centre esportiu

library - biblioteca                            stairs - escales

lift - ascensor                                    train station - estació de tren

DIRECTIONS

at the end of the corridor - al final del passadís               opposite - contrari/cara a cara

go straight - anar recte                                                      turn left/right - girar a l'esquerra/dreta

on your left/right - a la teva esquerra/dreta

EXTRA!

assist - ajudar                                           maintenance - manteniment

at the traffic light - al semàfor                 manual - manual

breakdown - averia/falla                          performance - rendiment

corrupt files - arxius corruptes                problem solving - resolució de problemes

cross the road - creuar la carretera          recovery - recuperació

debugging - desbugat                              reset - reinici

diagnose - diagnòstic                              take the first left/right - la primera a l'esquerra/dreta

PAGE 17 EXERCISE 5

 PAGE 17 EXERCISE 5 - KAITO BONET

1.  Price - f. how much you pay for something.
2.  quality - e. how good something is.
3.  payments - a. sums of money to pay over time.
4.  give a discount - d. offer for less money.
5.  out of stock - c. having no more, completely sold out.
6.  goods - b. items