UNIT 6 PAGE 27 EX 5-8

 UNIT 6 PAGE 27 EX 5-8 - KAITO BONET

5.

1. She's out of town in an IT conference.

2. She's in a meeting with the software developers.

3. He's on holiday in the Alps for two weeks.

4. I'll get a pen and take down your full name.

5. I'm sorry we got cut off earlier.

6. please don't hang up.

7. Can you please wait a moment while I put you on hold?

8. can I leave a message?

9. Could I take a message for Tony.

6.

1. It means their line is busy

2. How do you spell that.

3. I'm sorry to interrupt your meeting.

4. she's out of the office

5. Shall I ask him to return your call later.

7.

1. unavailable  - e. can't be connected.

2. transfer - c. pass a call on to someone else.

3. deal with - d. take action to do something

4. urgent - a. need immediate atention.

5. expect - b. believe someone or something will arrive soon.

8.

1. Will Samuels called this morning while you were in a meeting.

2. He left a message.

3. he needs an urgent solution.

4. I told him you would deal with his problem.

5. you would return his call after your meeting.

6. I took down his mobile number.

UNIT 6 - PAGE 25 EX. 5-8

 

 UNIT 6 - PAGE 25 EX. 5-8 - KAITO BONET

5.

1. She did a good job

2. The shop must be closed

3. I will be careful

4.  She must be busy

5. There's a caller on the phone

6. I can't hear you very well

6.

1. Can you repeat that please?

2. You need to contact her immediately

3. I'll put you thorugh Mr. Wright now

4. You've got the wrong number

5. To dial a number abroad, put an 01 before the number

6. My new extension number will be 8015

7. State the name of the company

7.

1. I need to s'eak to Betty as soon as possible.

2. Can you ask Mrs Ford to ring back tomorrow?

3. I've got a client on the line

4. Try to avoid speaking too loudly on the phone.

5. Can you remind Ms Burns...

8.

1. If there's no reply from his office phone, he's problably working off-site. a.

2. Miss Scott is on the line for you. She needs to place an order. e.

3. Avoid letting the phone ring a lot. Answer it quickly. f.

4. They've tried to contact you several times, so call them as soon as possible. c.

5. Before you dial the number, press for an outside line. d.

6. His line is engaged, so I'll phone him later. b.

UNIT 6 - VOCABULARY

 VOCABULARY UNIT 6 - KAITO BONET

PHONE CALLS - TRUCADES

as soon as possible - el més abans possible                on the line - en la línia

avoid - evitar                                                              professional - professional

be careful - ves en compte                                         put you through - passar-te a

caller - remitent                                                         remind - recorda

contact - contacte                                                       repeat - repeteix

dial a number - marcar un número                           ring back - trucar de tornada

engaged - linia ocupada                                             speak up - alçar la veu

extension number - número d'extensió                      state - indicar

no reply - sense resposta                                            wrong number - número equivocat

ANSWERING CALLS AND TAKING MESSAGES - AGAFAR TRUCADES I MISSATGES

cut off - s'ha tallat                                            out of town - fora de la ciutat

deal with - tractar amb                                     put you on hold - posar-te en espera

expect - esperar                                                return your call - tornar la trucada

hang up - penjar                                               spell that - lletreja-m'ho

in a meeting - en una reunió                            take a message - respondre un missatge

interrupt - interrompre                                     take down - anotar un missatge

leave a message - deixar un  missatge             transfer - transferir

line is busy - la línia està ocupada                   unavailable - no disponible

on holiday - de vacances                                  urgent - urgent

out of the office - fora de l'oficina

EXTRA!

bad connection - mala connexió                                line is free - línia llire

call back - trucar de tornada                                      offer assistance - oferir assistència

calling on behalf of - trucar de part de                      speak a little more slowly - parlar una mica més lent

clearly - clarament                                                     take a call - agafar una trucada

end a conversation - posar fi a una conversa             voicemail - missatge de veu

get through - comunicar-se amb algú                        Would you mind ... ? - t'importaria si... ?

interference - interferències